Digital Advance Care Planning and End-of-Life Care Readiness
The new Aged Care Quality Standards (commenced 1 November 2025) elevate palliative care and end-of-life care from “important but variable” to core measures of service quality, dignity, safety, and organisational accountability.
This shift requires providers to move from paper-based, ad-hoc, or memory-based approaches to structured, documented, and digitally accessible systems that support:
- The person’s identity, culture, values, and meaning
- Shared decision-making with families and substitute decision-makers
- Proactive symptom and comfort management
- Clear clinical and non-clinical role responsibilities
- Audit-ready documentation and evidence trails
Providers who rely on “staff know the resident well” or “the ACP is on file somewhere” will no longer be compliant.
This is where digital advance care planning becomes essential — not optional.
Why This Checklist Matters
The new Standards introduce tighter expectations under:
Standard | Requirement Relevant to End-of-Life Care |
Standard 1 — The Person | Care must reflect the individual’s values, cultural identity, emotional needs, and personal meaning. |
Standard 5 — Clinical Care | Comfort and symptom management must be timely, coordinated, reviewed, and aligned with stated care preferences. |
Standard 7 — Accountability & Transparency | Providers must produce clear evidence of care decisions, communication, reviews, and alignment to the person’s wishes. |
This means that end-of-life care readiness is now measurable — and will be assessed.
Digital Advance Care Planning & End-of-Life Care Readiness Checklist
1. Identity, Values & Personal Meaning
Standard 1 + Standard 5
Requirement | Evidence to Demonstrate Compliance | Status |
Individual values, identity, cultural and spiritual needs are documented in care plan | Identity statement visible in care record | □ |
Personal meaning & emotional priorities are captured | Reflected in multiple care planning fields | □ |
Care decisions consistently reference these values | Documented in progress notes and care adjustments | □ |
This cannot live in staff memory. It must be written, visible, and used.
2. Digital Advance Care Planning Completion & Accessibility
Standard 1 + Standard 5 + Standard 7
Requirement | Evidence | Status |
Advance Care Directive completed or validated at admission | Dated and stored accessibly | □ |
Substitute decision-maker is confirmed, documented, and contactable | SDM record attached to profile | □ |
ACP is stored in a system that staff can access in real time | Staff can retrieve it during interview | □ |
ACP is uploaded to My Health Record (with consent) | Upload confirmation logged | □ |
This is where services are most likely to fail under audit.
Modern providers are now adopting the best advance care planning software to ensure ACPs are current, digital, reviewable, shareable, and clinically actionable.
3. Palliative & Comfort Care Framework
Standard 5
Requirement | Evidence | Status |
Comfort-focused care is activated early (not only in final days) | Care plan stage transitions | □ |
Symptom assessment uses validated clinical tools | Documented scoring frameworks | □ |
Non-beneficial treatment thresholds identified & recorded | “Ceiling of care” decision documented and visible | □ |
This prevents unnecessary transfers, interventions, and distress.
4. Family Communication & Decision Partnership
Standard 1 + Standard 7
Requirement | Evidence | Status |
Family/SDM communication begins before deterioration | Time/date/role logs | □ |
Clinical decisions are consistently explained & documented | Dialogue recorded in progress notes | □ |
Family understanding is checked, not assumed | Summary documentation reflects comprehension | □ |
Good communication = fewer complaints and less emotional trauma.
5. Continuity Across Shifts & Emergencies
Standard 2 + Standard 5
Requirement | Evidence | Status |
ACP included in structured shift handover | Handover template requires it | □ |
Locum/agency staff can access end-of-life care instructions quickly | Access controls + audit logs | □ |
Emergency responders can see preferences instantly | QR / digital summary available | □ |
Consistency prevents crisis fragmentation.
6. Documentation, Evidence & Defensibility
Standard 7
Requirement | Evidence | Status |
Care delivered aligns with recorded wishes | Action traces in record | □ |
Review & update history is timestamped & preserved | Automatic history logs | □ |
Care decisions are explainable without verbal clarification | Record speaks for itself | □ |
If you cannot prove it — it will be treated as if it didn’t happen.
This is why leading organisations are shifting to the best end of life planning software and best palliative care planning software to guarantee consistent, reviewable, defensible documentation.
Why Digital Matters
Paper forms cannot:
- Be retrieved at 3am during a deterioration
- Support family access when working interstate or overseas
- Show change history (critical for risk + coronial review)
- Ensure handover consistency across multiple staff rotations
Aged care environments are high turnover, high urgency, high variability. Digital planning is no longer innovation — it is baseline safety.
How does Evaheld exceed the new Aged Care Act Standards?
Standard 1 — Dignity, Identity & Choice
Care must reflect identity — not just condition. Evaheld ensures personal story, cultural background, communication style and decision-making preferences are visible and enacted.
Standard 2 — Assessment & Planning
Plans must be co-authored, dynamic, and traceable. Evaheld timestamps and tracks every edit, review, author and rationale.
Standard 3 — Clinical Care
Care must align with documented treatment goals. Evaheld surfaces clinical directives at point of care, avoiding outdated or conflicting plans.
Standard 4 — Daily Living Supports
Daily life details are clinically relevant. Evaheld embeds routines, preferences and comfort needs for all staff — including agency and new hires.
Standard 5 — Feedback & Complaints
Feedback must be acknowledged, tracked and evidenced. Evaheld logs concerns, actions and resolutions, producing audit-ready summaries.
Standard 6 — Organisational Governance
Providers must demonstrate defensibility. Evaheld provides access logs, risk oversight, version histories and governance dashboards.
Standard 8 — Clinical Governance
Restrictive practices, consent and decision-maker authority must be verifiable. Evaheld provides clear, lawful documentation of who approved what, when, and under what authority.
COMPLIANCE READINESS CHECKLIST
Your organisation is prepared for 1 November 2025
if your system can:
Requirement | Met? |
Capture identity, culture and personal meaning in care plans | □ |
Support resident-led and family-assisted ACP completion | □ |
Store all clinical + lifestyle preferences in one digital plan | □ |
Provide instant access across RAC, Home Care, hospital & emergency | □ |
Log every view, edit, share, download and signature | □ |
Maintain complete version and authorship history | □ |
Prompt and track scheduled plan reviews | □ |
Generate audit-ready compliance reports instantly | □ |
Integrate with My Health Record & provider systems | □ |
Configure to different service models (RAC, Home Care, Seniors Living, Palliative) | □ |
If any item is unchecked — the organisation will not be compliant in November 2025.
Evaheld meets every requirement.
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Watch our Cofounder's Story to learn why we’re so passionate about Legacy Preservation and Advance Care Planning
The Best 3 Resources to Get Started
- Create Your Legacy Statement in 10 Minutes Flat
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Our Promise: No One Left Behind
Evaheld’s “Connection Is All We Have” Hardship Policy ensures that financial barriers never silence a story. If you or someone you love needs assistance, we’ll help you secure your vault — because every life, every voice, and every legacy deserves to be remembered, honoured, and preserved.
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